{"id":10,"date":"2026-08-28T16:13:24","date_gmt":"2026-08-28T16:13:24","guid":{"rendered":"http:\/\/100.57.160.130\/?page_id=10"},"modified":"2026-08-28T16:13:24","modified_gmt":"2026-08-28T16:13:24","slug":"scoring-methodology","status":"publish","type":"page","link":"https:\/\/ralphthecarguy.com\/?page_id=10","title":{"rendered":"RTCG Scoring Methodology"},"content":{"rendered":"<div class=\"rtcg-shell\"><div class=\"rtcg-eyebrow\">Transparency<\/div><h1>How the RTCG Customer Sentiment Score Works<\/h1><p>The public dealership score is a 0\u2013100 summary of sentiment expressed by customers in video reviews that have <strong>actually aired on Ralph The Car Guy<\/strong>.<\/p><div class=\"rtcg-grid\"><div class=\"rtcg-card\"><h3>Only aired videos count<\/h3><p>Comments, invitations, rejected submissions and videos waiting for the show do not affect a dealership score.<\/p><\/div><div class=\"rtcg-card\"><h3>AI organizes sentiment<\/h3><p>The transcript is scored for overall experience and, when the customer actually discusses them, transparency, communication, sales, finance, delivery, value and likelihood to recommend.<\/p><\/div><div class=\"rtcg-card\"><h3>Human editorial control<\/h3><p>AI does not publish a review or dealership identity. Ralph\/the RTCG team reviews the submission before it can air or affect a score.<\/p><\/div><\/div><p class=\"rtcg-small\">The RTCG score reflects the aired-review sample on this platform. It is not a universal measure of every transaction at a dealership and should be considered alongside other information.<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ralphthecarguy.com\/index.php?rest_route=\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ralphthecarguy.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ralphthecarguy.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ralphthecarguy.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ralphthecarguy.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10"}],"version-history":[{"count":0,"href":"https:\/\/ralphthecarguy.com\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions"}],"wp:attachment":[{"href":"https:\/\/ralphthecarguy.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}